Terms & Conditions

We like to keep things simple at Iron Daisy but there are a few things you need to be aware of:

1. Waste must be easily accessible whether it is inside or outside, and this includes us being able to safely park our large vehicles within 25 metres of your property, or where the waste is located. If you have booked online you do not have to be present when we collect your waste if you have left it in an easily accessible location outside your property, or we are able to collect keys from estate agents, neighbours, etc. where it is inside. We allow 5 minutes per 100KG loading time although you can purchase additional loading time at £18 (inc. VAT) per 30 minutes at the time of collection. Therefore, if you think it could be difficult for us to access/load your waste you should alert us of this at the time of your order where you make an online booking, this includes situations where the rubbish is in your back garden and the only way to access it is through your house, etc, or is in a loft or cellar. We can still do difficult removals of waste but we will have to quote you for this as our standard rates may not apply in these circumstances. Where you have booked weekly rubbish sack collections they must be accessible on the day/time period we have agreed with you.

2. We cannot remove Excluded Waste and if you have booked online and this forms a large part of your rubbish then you will receive a refund for any amount you have paid, less an £18 (inc. VAT) attendance fee, or less the charge for any rubbish we were able to remove.

3. We cannot collect your waste if you are outside of our area of operation. In some instances we can do it with a £24 (inc. VAT) out-of-area surcharge, but generally this is usually only with 10 miles of the edge of our area of operation. If your rubbish is located outside our extended area of operation and you booked online we will refund you in full, but please Click Here to see a map of our area of operation if you are in any doubt, or call us on 0844 318 5685 or contact us by email: collect@yourwastegone.com.

4. Where you over-book your on-line order (i.e. order an 8 yard/800KG collection where it is only a 6 yard/600KG) then we will refund you the difference. Conversely, where you under-order you will need to pay extra to the crew at the time of collection, or purchase extra yards online or by phone if you want all your rubbish removed, or alternatively we can take waste up to the amount you have purchased.

5. Where you have booked online and want to cancel the collection you should do so at least two hours prior to the agreed collection time otherwise a wasted journey fee of £18 (inc. VAT) will be deducted from any refund if we turn up but are unable to remove anything. For collections between 8am-11am you should notify us by 5pm on the preceding working day (or 3pm on Sundays).

6. We can only remove loose items and free-standing structures. This is all types of furniture and rubbish in properties, including carpets and curtains. In gardens and other external areas we can remove garden sheds, greenhouses, any dumped rubbish, trees that have been cut down (if cut to manageable segments), bagged or loose grass cuttings or other foiliage, etc. This means we can't remove stairlifts, built in wardrobes, etc. and in some instances we will not be able to disconnect appliances from the mains services. In gardens and other external areas it means we do not cut down trees, bushes or cut grass, etc., nor can we demolish permanent structures such as brick or concrete built garages or other outbuildings, or sheds if attached to trees or neighbouring fences, etc (not free-standing).

7. When we remove waste and bulky items they become our property and we endeavour to recycle or reuse everything we collect. Any reusable items will be sold in our retail warehouse, or given away free of charge if they are reusable but have no resale value. This helps us to offset the cost of our service as disposing of waste is very expensive, which makes us the lowest price waste removal service in the area. It also puts items back into use again that would have been sent to the tip by other waste carriers, as well as providing low cost second-hand items to those who can't or prefer not to buy new. However, we understand that on some occasions you will not want this to happen, especially commercial shop stock, etc. and in these cases we will not resell what we collect from you. We won't charge you any extra, but you must advise us of this requirement before we collect your waste or bulky items and we will sort items for recycling and dispose of them. We will also provide you with confirmation of destruction if required.